1. Purchases through Amazon
FirestickVPN is sold via Amazon. Payment processing, order records, and many refund actions are governed by Amazon’s customer terms and return policies for digital applications or the specific product listing. This page supplements those terms and explains how we handle eligible refund requests.
2. Satisfaction window
If FirestickVPN does not work as reasonably described on the product page after you follow our How to Use guide, you may request a refund within 14 days of purchase (or within Amazon’s stated digital return window if it is shorter or longer for your region—Amazon’s rules control when they conflict).
3. Eligible reasons
- App fails to install or activate on a compatible Fire TV Stick after basic troubleshooting
- Documented connection failure attributable to the app (not your ISP or device hardware)
- Duplicate accidental purchases of the same license
4. Non-eligible situations
- Change of mind after extensive use beyond the stated window
- Issues caused by incompatible sideloaded firmware or unofficial Fire OS builds
- Third-party streaming apps blocking VPN use or changing their geo policies
- Expectations of illegal or pirated content access—FirestickVPN does not support copyright infringement
- Refunds already denied by Amazon under their platform rules
5. How to request a refund
- First try Amazon’s order support: open Your Orders, find FirestickVPN, and use the return/refund or digital order help options available for your purchase type.
- If Amazon directs you to the developer, email support@firestickvpn.com with your Amazon order ID, purchase date, Firestick model, and a short description of the issue.
- We typically respond within 2 business days. Approved refunds are issued through Amazon’s systems to your original payment method.
6. Chargebacks
Please contact us or Amazon before filing a payment dispute. Chargebacks can delay resolution and may result in license revocation.
7. Changes
We may update this Refund Policy. The date at the top shows the latest revision. Your purchase remains subject to the policy in effect at the time of purchase and Amazon’s then-current rules.
8. Contact
Refund support: support@firestickvpn.com